You can choose to display issue types during intake (for the Reporter to select), or display issue types on the administrative side. Those may be the same issue types, but most commonly they’ll be different. They are commonly different because you’ll want to simplify what the employee sees on the front end to allow for an easy and seamless reporting process, while relying on your administrators to apply legitimate and appropriate categorization on the back end for reporting purposes.
For example, employees may say “this is a financial issue” but when the administrator sees the issue, they classify the issue type as “fraud.” Or, the employee may say, “this is an HR issue” but when the administrator sees the issue, the classify the issue type as “sexual harassment” or “racial discrimination.”
When selecting issue types, you want to limit the number of options the reporter has to choose from so as not to overwhelm the Reporter. When using guided intake, you can route/grant access to reports based on Issue, Department (optional) and location. Even if you decide to go with simple intake, you’ll still want to limit the number of issue types your organization uses, as case managers will be responsible for categorizing the issue type once the report has been submitted. When using simple intake, you can route by location and in some cases, a custom intake question.
Common Issue Types
Accounting / Audit Related Complaints or Concerns
Bribery and Kickbacks
Code of Conduct Violation
Compliance with Laws, Rules, and Regulations
Expense Reporting (Expense Reimbursment Scheme)
Gifts and Entertainment
Theft (Financial & Other)
Unfair Labor Practices