Call Center SLA (Service Levels) Performance - Month to Month - Converge Community
<main> <article class="userContent"> <p>The following graph outlines our month-to-month call center performance. SLAs are measured based on the percentage of calls answered in 20 seconds or less. </p><p><em>Goal: 80% or higher</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://converge.convercent.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032280%2Fuploads%2FIYRTLNCW6J6T%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032280/uploads/IYRTLNCW6J6T/image.png" alt="image.png" height="340" width="671" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>